Conversation with Anycubic basically
Me I am looking to check on replacement fan for my anycubic, I am looking to buy replacement part,
AnyCubic asks for Serial number which I give them and they can confirm that its legit serial number and then they ask for order number which I also give them..
I also say I bought the printer through Lazada...
Anycubic then sent me a short message back that Lazada is not one of their suppliers and I will need to contact my supplier for replacement for my printer fan.
I respond back to them they did not even answer my basic question what fan specs that I would need to get from another source if one could not be ordered and paid for through them..
after several days I got short response back that I would need to get a 60 X 60 fan 12 volt...
but really they had a lot of stuff on their website how they were improving customer care and making it easier to deal with them...
but if you treat your customer that says they are even willing to pay to have a replacement part shipped to them not even asking for free replacement part in this manner its not showing you care for your users who use your product even if they did not buy from your online store or sanctioned sellers..
Oh and my anycubic came with one of the official after sales service plastic cards that was supposed to entitle me to service from Anycubic if I presented the card...
翻譯年糕
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