Hello everyone and thanks for the invite to join. I'm posting my experience with the Photon I received 3 days ago. Sadly, my printer cannot complete basic functions successfully. The printer shutdown 15 minutes into the test print included with the Anycubic USB thumb drive. I retried the test print and the printer shutdown again at 1% completion into the print. From this point on, the printer has experienced random shutdown and reboots for almost every basic test I’ve run - UV Detection, moving the Z axis manually, and reading the USB drive. Anycubic technical support has been very responsive and helpful. They’ve given me a number of troubleshooting steps to perform to help isolate root cause. We’ve been working together for 3 days now but still have not solved the problem. Here are the things we’ve done:
- Measure power supply voltage to validate consistent 12VDC output
- Change USB drive; reformat; only load 1 file
- Plug USB drive direct into motherboard
- Update printer firmware
- Measure LED driver board 12VDC input and 25VDC output voltage
- Execute UV Detection tool without LED power applied
Based on troubleshooting thus far, I suspect the motherboard is faulty. I cannot isolate root cause further without schematics and/or engineering data. There's a few posts here with issues similar to what I'm experiencing. I appreciate everyone's commitment to sharing. If anyone has thoughts/suggestions, please let me know!
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