My Photon S touch-screen stopped working...
:'(
Submitted a support ticket under warranty, but not expecting a response for quite some time.
Where the hell can you even buy a spare?
翻譯年糕
Joeltron Bament
2020-03-28 13:26:30
note: screen works fine, touch-screen has been weird for a while and finally stopped working.
Tested and cleaned all cables and connectors.
Philip Coulson
2020-03-28 13:33:30
John Chrapkowski
2020-03-28 13:34:42
John Chrapkowski
2020-03-28 13:34:49
Kevin Reagle
2020-03-28 13:43:20
I had this happen not long ago. They got back to me within 30 minutes. But it was probably working time over there from them. They had me fill out a form for a new one within 20 minutes, and it was shipping in 2 days.
Joeltron Bament
2020-03-28 13:44:04
wow! That is customer SERVICE. I submitted a ticket yesterday, but I figured with COVID-19 that they would most probably be closed.
Kevin Reagle
2020-03-28 13:45:51
This was the 6th, so they were still dealing with COVID, just possibly not as much and definitely not as globally.
Josh Berkley
2020-03-28 14:29:27
I just ordered a zero and a wash/cure two days ago and the ETA is the 31st...yet still haven't heard back about a broken LCD on one of my photons. It's weird.
Joeltron Bament
2020-03-28 14:44:38
Just got a reply and they will be replacing it under warranty. Yay!!! But it'll take 20-30 days to arrive.
:(
Still, great customer service
Kasper Boysen
2020-03-28 15:30:17
Sounds wierd.. had the same issue... less than 48 hours after I submitted the support ticked they send me a new screen
Joeltron Bament
2020-03-28 15:45:00
Kasper Boysen
they said it'll send within 48hrs, but shipping from China during COVID-19....
Kasper Boysen
2020-03-28 15:45:41
Joeltron Bament
well.. know the feeling... mine was send under a week ago...
Francisco Quesada
2020-03-29 00:28:12
I had the same issue and they are send me new parts for my Mars. Hopefully it wont take too long to ship
Evan Boone
2020-03-29 10:09:08
china has begun to send their workers back to work, virus or no virus.
