Hello to all and a Happy new year!
I live in Athens, Greece. On November 27 2019 I purchased an Anycubic Photon printer along with 500ml of resin from the official Anycubic website.
I paid the full amount of $273.99 with my credit card and got the confirmation that it will be delivered in 3-6 work days from their warehouse in Germany through a courier service DHL/UPS/FEDex.
Weeks past by and all I received was just the resin with no Printer to be found. The tracking number indicated that the package was supposedly in Greece waiting to be delivered by DHL.
After multiple contacts with both DHL and Anycubic, DHL sent me an official stateent that the package cannot be found, that it is NOT going to be delivered to me and that I should turn to the sender for claim.
I sent this to the official Anycubic support email, but they are not helping at all. First they insisted that the package will be delivered. Even after I send them the DHL statement, they still send me automated messages saying not to worry because the package will be delivered.
Now they do not even answer my emails.
I demand to either receive a full refund or just resend the printer!
I cannot understand how a "serious" company treat its paying customers with such neglect!!!
Can anyone offer any advice or help on my issue?
Thank you and Happy new year to all!
翻譯年糕
Tom Howley
2020-01-02 17:28:00
TaSos Goodfate
2020-01-02 17:30:08
Stevo Hill
2020-01-02 17:55:13
Tommy Bernhardt
2020-01-02 17:58:33
TaSos Goodfate
2020-01-02 18:00:20
TaSos Goodfate
2020-01-02 18:03:34
TaSos Goodfate
2020-01-02 18:03:56
TaSos Goodfate
2020-01-02 18:04:44
Sol Aris
2020-01-03 09:15:49
