Is anybody else having issues with Anycubic support not communicating in any capacity at all? I realise COVID19 is causing disruptions. But I made a resin order almost a month ago and then received an email saying the stuff I ordered was out of stock and asked for a response. Unfortunately I've had no further feedback whatsoever from the several emails I've now sent to their customer support. I'm not venting, just curious if anyone else is experiencing this as well.
翻譯年糕
Steven J Greenfield
2020-03-17 11:59:54
I think all companies based in China may have issues with response time.
Evan Boone
2020-03-17 12:03:43
pretty sure you are gonna have to wait or all this virus stuff to blow over before you can expect quick (for china) response times.
Nathan Fairclough
2020-03-17 12:16:18
Have you checked your spam folder. My correspondence with them keeps ending up there. They even said to look for emails in there.
Ric Watts
2020-03-17 12:17:17
Are you ordering direct or going through Amazon?
Heya Phil
2020-03-17 14:11:03
It also happened to me. They said they were out of a certain color, and listed what they have in stock. I replied stating which in stock color I'd like. No response and it's been about 4 business days. So MAYBE they got the message?
Merv Hinton
2020-03-17 14:24:55
Michael Rieser
2020-03-17 15:03:04
Same here been waiting on an order since Feb 11th. Says it was fulfilled on Feb 21st. No tracking # yet.
Daniela Rye Nielsen
2020-03-18 00:58:59
I got my maschines without problems, and spareparts to my I3 Mega with out any probems, but I got the wasch and harden thing with some damage to the container, and they are not communicating at all this time, I do think it is caused by the virus
Liam Kaiser Wilhelm Smith
2020-03-18 02:09:19
Mate international shipping is pretty much non-existant at this point. Large quantities of ports are closed or restricting volume. you have to take into account how many people are probably emailing a day.
John Driggers
2020-03-18 02:24:18
My Zero and wash station turned up in 7 and 9 days respectively.
Tyron Craft
2020-03-18 04:15:17
Same happened to me, they said they are experiencing a shortage atm. This was 4 weeks after ordering and i told them i was going to pull my order and that i wasnt happy with the service.
They then started emailing me constantly and sent me an extra 500ml of resin for the trouble
Josh Dalgliesh
2020-03-18 07:54:27
Tyron Craft
ooft, I did similar yesterday but instead was notified by the text based delivery tracker system that i was going to be refunded. Still no actual communication from them. I think it's rather unfortunate really cause prior to now I've receiv
ed really good service from them which aligns with the reports from everyone else I've spoken to. I understand losing delivery efficiency but communication should be easy to achieve, even if they just used automated messaging.
Tyron Craft
2020-03-18 07:58:39
Josh Dalgliesh
fully agree. I too was having nothing but good things to say, had no issues with quality and fast delivery. This was pretty sad when it never showed up. Hence my email to them. Overall im happy that they fulfilled my order with an extra. Admittedly it wasnt the original colour i wanted but hey atleast i got it.
I now however will be buying local from monocure
Josh Dalgliesh
2020-03-18 08:20:15
Tyron Craft
yeah same boat. Just put in my order for 5L from monocure. First time buying from them but have also heard only good things from them. Don't forget the "monophoton" coupon code btw. Might give anycubic another try once things have blown over since I like their ECO Resin.
Tyron Craft
2020-03-18 08:21:08
Josh Dalgliesh
oh damn! Whats the code give us? Im about to buy 5l jug
Josh Dalgliesh
2020-03-18 11:42:03
Josh Dalgliesh
2020-03-18 11:42:24
Which was basically enough to offset the postage.
