Hi fellow printers, I hope this is an acceptable place to ask, I need some advice on what to expect when dealing with the Anycubic hardware support.
Today my barely used Photon made a "pzzzt" sound and then acrid smoke billowed out from the body while the display screen flickered. I switched it off immediately and then lodged a ticket with Anycubic. I suspect it's related to the Z axis as it's movement has was sluggish, it kind of accelerated then decelerated, rather than the responsive and steady movement of other machines I've seen.
I've just received a response from support instructing me to refer to an instructional video, open it up and investigate what burnt/caused the burning. Also to attach a different adapter and try and power it on.
The printer is less than a year old and has only been used a handful of times. Am I at risk of voiding my 12 month warranty by following their instructions to open it up and tinker/investigate things?
Any advice is much appreciated! Thank you.
翻譯年糕
Minghua Kao
2020-02-29 17:02:12
Lee Oakley
2020-02-29 17:29:24
Benjamin James Butlin
2020-03-01 04:40:38
Hugh Jeriolas
2020-03-01 13:39:56
