(Edit: If you are sure the power adapter is receiving power from wall-outlet and actually providing power to the photon)
From who ever you ordered....
Seems to me like pretty standard...
You did something and broke the machine while doing it, you can ask for a repair...
For devices that (can) receive a firmware update, from users, they (the product designers) really should make the firmware chip modular/interchangeable... as there are so many things that can go wrong with a firmware update leaving the user with a brick....
Then again, a lot of companies will throw it on user-error/misuse and will not cover this under warranty and charge you for fixing it.
If you have the knowledge/skills and tools you might be able to JTAG flash the FPGA.
